It is without any doubt GoDaddy. The worst hosting I have ever dealt with (and I have dealt with most of the big ones because I support client sites), and I say don’t walk away from GoDaddy, run from it! Obviously I’m going to give you some darn good reason for it, I never bash a company without merit. I warn you, the following is harsh truth:
So here is why I dislike GoDaddy so much, even though I was actually thinking they started to get their shit together, and their site speed and TTL seemed to get a bit better over the last couple of years. Today they pissed me right off, because I have so far spent 6 hours today, and another 2 hours yesterday, trying with GoDaddy support to move a hostname from an old hosting plan to a new one.
The worst part is their chat experience, which drops your connection out of nowhere, forcing you to restart with the initial question of “Which support” you require! I’ve been through 10 agents give or take, trying to resolve this simple issue of moving a domain name to a new hosting plan, but see, it’s attached to an existing plan so you can’t move it. The agents, mostly with names like Raghu, Sumita, Parminder, and the like, (hinting at the outsourcing of jobs away from the USA) but each often give you different reasons, explanations or steps, so I have tried dozens of so called workarounds provided by the so-called GoDaddy Guides.
I also noticed they have no clue that some options are unavailable to you due to plan limitations! (such as adding “dummy” domains as a workaround, which didn’t work by the way, but it in fact it’s only possible to add subdomains on the economy plan – no domains – well I would think they would know to check – and like I said I’m not generalizing from 1 experience, all of them didn’t know this until I pointed it out. Which denotes poor training. They will never follow up with you either, just poor overall attention to detail is the final thought. It’s really a numbers game and you’re just another number to get off the chat.
For the sake of a thorough review, I can’t allow myself not to mention that there is also definitely a language barrier at some point during the conversation with approximately half of the agents I’ve chatted with, and I feel apologetic as I write it because it’s not like they don’t try hard. But the fact remains, you get what you pay for. Globalization, not always a good thing for quality.
Mind you, this whole ordeal started because GoDaddy is forcing a client of ours to move off the old plan, because the underlying servers are running php 5.6 which cannot be upgraded to the current mininum 7.1. Go figure, GoDaddy (I’m cussing right now). PHP 5.6 reached EOL a year ago. They wouldn’t even offer to migrate for us, not even that courtesy! Oh we asked, several times.